Frequently Asked Questions

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Online Instruction FAQ


How do I download Zoom?

You can download Zoom at the following link: You may also find this document helpful.

How do I log on to Zoom?

Use your UCLA login to sign on to Zoom. Visit the following link to activate your license through UCLA:

Where should I direct questions if I am having difficulty with Zoom?

All inquiries about Zoom access and log on should be directed to the Educational Technology Unit (ETU).

What can I expect from online instruction?

How an instructor chooses to approach online instruction my vary from class to class, but the format will likely mirror much of what occurs in the classroom. Methods of instruction may include lecture, slideshow, whiteboard, and synchronous discussion through speech or the chat feature. If you are concerned about the differences that may exist between in-person class and online instruction, feel free to reach out to your instructor directly to get a sense of the selected approach.

Remember, you can also reach out to the IS Lab for additional support as we all make this transition.

How can I make the most of online instruction?

Treat it like a normal class. You’ll want to make sure you have the space and time set aside to engage as fully as possible with the instructor and your classmates via Zoom. It may not be the ideal environment, but planning ahead of time will help you remain focused during the class session.

Can I record my online classes for future use?

The host, usually the instructor, of the Zoom room has the ability to turn on and off the recording option for Zoom participants. If you are not able to record, ask your instructor to change the Zoom room settings for recording capabilities.

What will my schedule look like?

While many things are uncertain right now, over time your schedule should become routine. Avoid the temptation to multitask during class time. Concentrating your attention on the course at hand will help you acclimate to online instruction.

Online classes do not imply a lighter workload, so you will still want to reserve the same amount of time for your coursework as you would for in-person classes.

How will I know when/if in-person classes are set to resume?

As the Chancellor communicated in his initial email on the transition to online instruction, the timeline is not yet determined. Be sure to keep an eye on email for official communications, and ensure that you are signed up for the IS Department ListServs. Since the situation is developing, the time frame for online instruction at UCLA may shift.

General FAQ


How can I print?

In the IS Lab, you can purchase 100 pages in print credit for $5.

How do I reset my password?

To reset the password for your GSE&IS account, see a staff member in the Educational Technology Unit (ETU).

Where can I get help with my schedule?

See Michelle Maye in Student Services.

How do I join the right mailing lists?

See the instructions here.

May I reserve space and assistance in the IS Lab?

Absolutely! The IS Lab’s four zones can accommodate a variety of group sizes and activities. Zone A is suitable for larger group meetings, such as classes and workshops. In Zone B, members of the GSE&IS Community have access to computing resources, small group work spaces, and a reading area beside our library stacks. Zone C is home to our growing audio-visual transfer stations and a communal table for group work. Zone D is the perfect spot for a few people to settle in for a good read at any age; we invite our youngest community members to join us here for readings from our Children’s Book Collection. Be sure to book space in the IS Lab at least 24 hours in advance. To meet with the IS Lab Director, schedule an appointment during Office Hours. For help with course-related research, consult with our IS Lab Staff Monday through Thursday between 9am and 4pm.

How may I get help with my research?

Looking for help with your papers, assignments, and research projects? You can drop by one of our libraries, schedule a free research consultation, or get research help online 24/7. See for more information.

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