Substitute Library Assistant, Poudre River Public Library District

By IS Lab November 3, 2020

Poudre River Public Library

Job Description

The substitute library assistant actively assists library customers with finding and using library resources, including the online catalog, public computers and variously-formatted materials and maintains resource displays. This is an hourly position that pays $19.25 per hour, is not eligible for benefits, and holds non-exempt FLSA Status. The substitute library assistant reports to the adult information services librarian.

Job Responsibilities

  • Creates positive experiences for library customers by effectively and efficiently performing job tasks; presents a positive image of the library in attitude, communications and appearance while performing duties in both the public and staff areas.
  • Assists customers in locating and using library resources, including the online catalog, public computers and variously-formatted materials. Provides readers’ advisory to customers.
  • Provides accurate informational and directional assistance to customers.
  • Circulates the library floor regularly while performing other work duties in order to proactively assist customers.
  • Performs circulation duties such as registration and renewal of customers’ accounts, checking library materials in and out, collecting fees and fines, customer registration and issuing library cards.
  • Maintains regular housekeeping practices as directed. Duties may include routine cleaning and disinfecting of surfaces, equipment, and other elements of library.
  • May plan and implement public programs with assistance from volunteers and other District staff.
  • Actively participates in merchandising library’s collections.
  • Assists or may lead response to emergency situations including responding to customers in violation of the Library Behavior Rules.
  • May assist with special projects and or programs both in and outside the library.
  • May perform all Person in Charge duties as needed.
  • Performs collection maintenance duties including tidying and shelving.
  • Ability to work flexible schedule, including night and weekend shifts, at all three library locations, and at all public desks.
  • Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Excellent communication and interpersonal skills including effective speaking, listening and writing are required. Must communicate effectively with a diverse population.
  • Experience working with children, knowledge of child development and ability to engage children strongly preferred.
  • Skill in operating a computer, computer equipment and printer/copier/scanner. Ability to demonstrate basic computer functions to customers.
  • Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor working with customers, coworkers and community.
  • Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner.
  • Knowledge of current and classic books, authors and illustrators for a variety of ages preferred.
  • Must be competent in accessing, navigating, and troubleshooting digital resources such as downloadable materials and databases.
  • Understanding of general areas of human knowledge, including arts, sciences, and literature, as well as periods of history and geography preferred.
  • Must be detail oriented and possess superior customer service skills and experience.
  • Ability to resolve customer complaints and handle emergency situations preferred.
  • Must be a self-starter requiring little supervision as well as work cooperatively in a team environment.

Education/Experience:

One year of library or related customer service experience required. Technical knowledge and experience using downloadable materials preferred.  Bachelor’s degree preferred.

Language Abilities:

Ability to communicate effectively and professionally with customers and co-workers. Ability to read, analyze, and interpret information and procedures. Ability to effectively listen and respond to customers of all cultures, identities, ages and abilities. Fluency in English is required. Fluency in Spanish is desirable.

Work Environment and Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed and/or required to:

  • Work primarily in a library environment and sometimes in community settings.
  • Regularly stand for long periods of time, walk, use hands to handle or feel, lift and/or move up to 10 pounds, sit, talk and hear.
  • Regularly reach, lift and move arms above shoulder level.
  • Occasionally bend, stoop, kneel, crouch, crawl climb or balance.
  • Occasionally lift and/or move materials weighing up to 30 pounds.
  • Concentrate on and complete tasks in the presence of distractions.
  • Regularly operate a variety of standard office equipment including a computer, laptop and/or tablet PC, smartphone, telephone, digital device, calculator, cash register, bar code reader, copier and printer.
  • Continuous and repetitive arm, hand and eye movement.
  • Moderate to loud noise levels.
  • Travel to/from meetings and various locations.
  • Work a varied schedule at various locations, including weekends and evenings.
  • Respond to potentially stressful situations including medical, facility and behavioral emergencies.

The Poudre River Public Library District will make reasonable accommodations for access to Library District services, programs and activities and will make special communication arrangements for persons with disabilities.  Please call (970) 221-6740 for assistance.

Poudre River Public Library District is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this Library District policy “sexual orientation” means a person’s actual or perceived orientation toward heterosexuality, homosexuality, and bisexuality.

Selection Process

Application deadline is 5PM MT on 11/9/20. All applicants must apply online, and submit a cover letter and resume. Applicants will receive an email acknowledgment when the application has been successfully submitted. Completed applications will be forwarded to the hiring manager.  Applicants who are selected for further testing or interviews will be contacted by someone on the hiring team to schedule. Please keep your contact information up-to-date.

BACKGROUND CHECK REQUIRED.

Note: Some information in your application may be public information under the Colorado Open Records Act.

To apply for this job please visit www.poudrelibraries.org.