User Experience and Education Coordinator, Medical University of South Carolina

By IS Lab May 25, 2021

Medical University of South Carolina

The Medical University of South Carolina (MUSC) Libraries User Experience and Education Coordinator for the Regional Medical Library for Region 2 of the Network of the National Library of Medicine (NNLM).  Funded by the National Library of Medicine (NLM) through a cooperative agreement (2021-2026), the MUSC Libraries’ serves as the headquarters for Region 2, one of seven regions in the NNLM Program.  Region 2 comprises Alabama, Florida, Georgia, Mississippi, South Carolina, Tennessee, the Commonwealth of Puerto Rico, and the U.S. Virgin Islands. The mission of the NNLM is to advance the progress of medicine and improve the public’s health by providing U.S. researchers, health professionals, public health workforce, educators, and the public with equal access to biomedical and health information resources and data.

Under the general direction of the Executive Director (ED), the User Experience and Education Coordinator develops, plans, and provides services in specified programs not limited to but including outreach and education, health literacy, and consumer health. The User Experience and Education Coordinator supports Region 2 by developing and teaching programs and resources to health professionals, consumers, public health workers, and other users of the National Library of Medicine’s (NLM’s) resources.

Job Responsibilities

  • Work with the ED to develop goals and objectives for the Region
  • Serve as the main point of communications within the Region
  • Evaluate and report programming and outcomes
  • Participate in regional and national committees as appropriate
  • Promote NLM services and products by continually reaching out to community partners and other organizations
  • Maintain established methods and seek new ways to communicate with members, potential members, and partners within the Region
  • Oversee communications within the Region
  • Identify underserved areas and develop outreach plans including training, demonstrations, follow-up, and evaluation in service area
  • Continually monitor and review evaluations and feedback for program and process improvement
  • Identify and develop new network partnerships with unaffiliated/underserved health care professionals, consumers, librarians, and community groups
  • Respond to network member requests for marketing and training materials on NLM products and services
  • Promote and exhibit NLM Resources at national, regional, and local conferences
  • Participate on committees at the local, regional, and national level
  • Provide online and/in-person reference, consulting, training, and technical advice in support of NLM systems (PubMed, MedlinePlus, TOXNET, ClinicalTrials, etc.)
  • Apply adult learning theories, principles, and practices to support teaching and learning.
  • Plan, design, promote, and teach online and in-person curriculum and classes and workshops related to NLM programs, services, and informational resources to librarians, consumers, and health professionals
  • Monitor regional trends as well as previously identified needs and plan programming targeting those specific audiences
  • Develop and evaluate instructional programs
  • Provide network members support in project planning, proposal preparation, submission, and project evaluation
  • Solicit applications for awards and subcontracts
  • Serve as member of proposal review team; make recommendations for funding
  • Post award, monitor and report on network member project progress for those funded
  • Provide assistance and consultation when problems or delays occur

Job Qualifications


  • ALA accredited graduate degree or an advanced degree in another discipline.
  • Experience teaching to a variety of audience levels.
  • Demonstrated ability to communicate clearly and effectively in both oral and written communications
  • Ability to work cooperatively in a demanding and changing environment with all levels of staff and members of the public
  • Ability to meet deadlines
  • Ability to travel to off-site locations
  • Knowledge of current and emerging trends in teaching and learning in library instruction
  • Demonstrated problem solving skills, effective consistent project coordination, leadership, and communications, and the ability to bring projects to fruition.
  • Ability to manage projects, prioritize, develop policies, build consensus, and lead strategic initiatives across the library.
  • Ability to communicate clearly, knowledgeably, and personably, orally and in writing.
  • Ability to work independently and in a team environment.
  • Demonstrated commitment to data-informed decision making.
  • Ability to manage and lead a team with widely diverse skills and backgrounds in a rapidly changing environment.
  • Ability to innovate and to proactively advocate new opportunities and challenges.
  • Commitment to execution and results orientation
  • Strong commitment to quality service
  • Commitment to continued professional growth and active participation in professional activities and service.

Preferred Qualifications:

  • Knowledge of NLM and NCBI databases
  • Significant experience in library or community outreach, or similar work
  • Knowledge of NLM’s programs and strategic initiatives
  • A record of professional, scholarly research activity.