Director of Client Services and Office Operations, Chicago Film Archives

By IS Lab April 6, 2021

Chicago Film Archives

Chicago Film Archives, a small and independent regional film archive, is seeking an organized and detail-oriented person to join our full-time staff as Director of Client Services and Office Operations. The successful candidate will possess excellent communication skills, have a working knowledge of archival film practices, be comfortable in creating and tracking project paperwork and files, and have an interest in “the business-side” of nonprofits.

CFA’s mission is to collect, preserve and provide access to films that represent the moving image heritage of the Midwest. The services CFA provides to the public include film digitization, archival footage licensing, collections management, and film rentals. The Client Services Director will maintain and develop professional and effective channels of communication with clients and other staff when necessary.

Job Responsibilities

This position’s purpose is to communicate CFA’s preservation practices and facilitate its services to potential and existing clients, while building CFA’s profile as a leading center of film preservation and expertise in the Midwest. Job responsibilities include:

• Receives, executes and/or manages all client requests for services
• Prepares, tracks and archives purchase orders and invoices
• Manages phone calls and messaging
• Researches CFA’s collections database and digital files to assist licensing clients
• Works with CFA’s attorney to create licensing contracts
• Develops and maintains a strong knowledge of CFA’s analogue and digital holdings
• Participates in fundraising activities

Job Qualifications

• Superior interpersonal communication and customer service skills; strong ability to communicate principles and best practices of media preservation to individuals outside of the field
• Familiarity with (or willingness to learn) video editing and encoding applications
• Familiarity with digital video standards and file formats
• Proficiency with word processing, spreadsheet, and database applications (including Google Workspace, Dropbox, and Office Suite tools)
• Excellent organizational skills
• Familiarity with film materials, technology, and preservation principles
• Knowledge of (or willingness to learn) copyright and intellectual property issues

• Experience working with the public
• Experience with analogue film handling
• Working knowledge of Adobe Premiere Pro software

Interested candidates can apply by sending a cover letter and resume/CV to Executive Director Nancy Watrous (

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