Interlibrary Loan Borrowing Specialist @ University of Colorado Boulder

By Diana Ascher August 27, 2018

University of Colorado Boulder

Posted: 1/22/2018   |   Access , Interlibrary Loan, & Acquisitions

Closing: 26-Jan-18

Position: Interlibrary Loan Borrowing Specialist

Salary: $43,000/Year
Job Type: P

Boulder, CO



CU Boulder Libraries welcomes applications for an Interlibrary Loan Borrowing Specialist to oversee daily ILL Borrowing activities, including tracking the prompt processing of incoming requests, managing materials received, and the timely return of borrowed material.

Who we are:

As the flagship University of a multi-campus system in the State of Colorado, CU Boulder is a dynamic community of scholars and learners situated on one of the most beautiful college campuses in the country. As one of 34 U.S. public institutions belonging to the prestigious Association of American Universities (AAU)-and the only member in the Rocky Mountain region-we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies.

CU Boulder has blossomed in size and quality since we opened our doors in 1877-attracting superb faculty, staff, and students and building strong programs in the sciences, engineering, business, law, arts, humanities, education, music, and many other disciplines.

Today, with our sights set on becoming the standard for the great comprehensive public research universities of the new century, we strive to serve the people of Colorado and to engage with the world through excellence in our teaching, research, creative work, and service. The University Libraries faculty and staff are diverse, talented, and passionate people who share this vision and mission. Librarians participate at all levels of the campus and hold full faculty status and rank. The Libraries, a member of the Association of Research Libraries, holds the largest collection in the Rocky Mountain region with over 12 million books, periodicals, government publications, audiovisual materials, microforms, maps, manuscripts, papers and computer-based resources. The Libraries faculty and staff collaborate internally, with colleagues beyond the campus, and with our clients to advance information literacy, intellectual freedom, lifelong learning, the disciplinary growth of information, and the amplification of knowledge.

What your key responsibilities will be:

ILLiad Request Queues and Workflow Oversight

On a daily basis, reviews and evaluates all incoming ILLiad requests and routes them appropriately for further action by other staff; also reviews, responds to, or routes all departmental email queries and voicemail messages.
In accordance with local policies and interlibrary loan best practices, fills requests in assigned ILLiad queues by locating appropriate lenders or suppliers.
Works on problem resolution and follow up with unit management and communicates with other lending institutions and with patrons (faculty, students, staff).

Student and Volunteer Supervision

Hires, evaluates and supervises the work of all student employees. Conducts training, develops procedural guidelines and documentation, tracks the student budget, and processes timesheets.
Trains and supervises volunteers in the unit. Makes staffing and training recommendations to unit head and assists with cross-training of other units/departments in the Libraries, such as ILL Lending and Access Services.
Liaises regularly with Access Services and communicates any issues to unit head for resolution when they cannot be resolved.

Technical Support and ILL Systems Maintenance

Troubleshoots ILL software and related systems; participates in the planning and implementation of technological improvements related to ILL Borrowing in coordination with the unit head and Libraries Information Technology department. Attempts to resolve local system errors and communicates issues to unit head.
Assists the unit head in overseeing the maintenance and updating of the ILLiad system that tracks all incoming requests.
Works with the head of ILL Borrowing and ILL Lending units in order to maintain ILL Borrowing information and to facilitate changes that affect user access.

Materials Management

Oversees the receipt and posting process of non-returnables and returnables.
Monitors the status of received materials and ensures that they are checked in and returned to the proper lender. Works with staff in the mailroom and in Access Services to resolve shipping issues.
Manages the receipt of article and book chapter requests, both in electronic and paper format. Purchases materials according to unit guidelines when they are not available to be borrowed.

Unit Invoice Management

Receives, tracks, and sends invoices forward for payment for the unit, in conjunction with Acquisitions staff, including payments for lost books, purchases, or damaged materials.
Liaises with lending library regarding non-returned materials.
Monitors the process of payment through CU’s Procurement Services.

What we can offer:

The salary range for this position starts at $43,000.

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be inclusive. Be supportive. Be collaborative. Be Boulder.


What we require:

Bachelor’s degree.
1 year of professional library experience.
Experience using interlibrary loan software such as ILLiad.
Experience using OCLC.

What you will need:

Ability to communicate clearly and effectively verbally and in writing, and internally and externally to users and other lenders.
Ability to interact collegially and professionally with skill, tact, and courtesy with students, faculty, and colleagues, both internally and externally.
Ability to identify and solve problems independently and collaboratively.
Responsiveness and flexibility in order to adjust to a changing work environment.
A record of exercising good judgment, consistent with University and library policies and applicable laws.

What we’d like you to have:

Master’s degree in Library and Information Science or equivalent.
3 years of professional library experience.
Supervisory experience of student assistants or staff.
Experience with an integrated library system such as Innovative’s Sierra.

Preferred qualifications may be used to further reduce the pool of applicants to those who are mostly highly qualified.

Special Instructions to Applicants : Please apply by date.
If you have technical difficulties submitting application information, please contact the CU Careers help desk at All other job related inquiries should be directed to the posting contact for this posting.

Application Materials Required : Cover Letter, Resume/CV Application Materials Instructions : To apply, please submit the following materials to this posting at
1. A current resume.

2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Please combine materials into one document and upload as titled: Last-First-12256.
Please do not upload references at this time.

Job Category: Academic Services

Department: B0001 — Boulder Campus – 10369 – Library Administration

Posting Date: Jan 19, 2018

Closing Date: Jan 26, 2018, 11:59:00 PM

Contact Name: Boulder Campus Human Resources

Contact Email:

Posting Number: 00003042