Information Services Director, Grand Forks Public Library

By IS Lab October 29, 2020

Job Description

The Grand Forks Public Library is looking for an upbeat, creative, and collaborative Information Services Director to work with our library team as we connect the community, inspire innovation, & encourage curiosity.

The Information Services (IS) Director is responsible for leading, coaching, and inspiring the IS team as they plan, implement, and evaluate library services, programs, and events for adults and teens both in the library and outside library walls, as well as purchase and weed materials for these groups. The Information Services Director provides leadership and sets the tone for the IS Department, ensuring a positive and creative atmosphere where staff can deliver the highest quality service to surprise and delight our patrons and community members.

The Information Services Director is a member of the Library Management Team and will report to, and work closely with, the Library Director. Above all, this person develops and supports all efforts necessary to maintain an innovative and welcoming library that connects the community, inspires innovation, & encourages curiosity.

Job Responsibilities

  • Creates a dynamic and exciting library experience by focusing on innovation and adventure while providing phenomenal customer service.
  • Hires, trains, and provides feedback, correction, guidance, and encouragement to IS staff and volunteers, as well as schedules staff hours at least one month in advance, leads monthly IS staff meetings, conducts annual performance reviews, and manages staff corrective action plans as needed.
  • Leads, coordinates, and assists the IS team as they develop, implement, purchase, evaluate, and weed adult and teen resources, services, and events.
  • Oversees the annual IS materials and programming budgets.
  • Implements short and long-term strategies to increase library programming and outreach services within the Grand Forks community and county.
  • Collaborates with the library management team on strategic planning and other library-wide issues, initiatives, and events on an ongoing basis.
  • Compiles departmental statistics in order to prepare monthly and annual reports for the community, Library Director, and Library Board.
  • Builds connections and collaborations in the community, with other non-profits and businesses. Represents the library through community involvement and networking events.

Job Requirements

Requires a Master’s Degree in Library and Information Science from an ALA-accredited program. Should have 5 or more years of experience in a public library setting with increasingly advanced responsibilities; and 3 or more years of supervisory experience within a library, a customer service industry, or a nonprofit organization. Required knowledge and skills include:

  • Ability to act with kindness, tact, and confidentiality with patrons, staff, and colleagues.
  • Knowledge of professional standards, best practices, and emerging trends.
  • Ability to implement policies and procedures and to make exceptions when appropriate.
  • Highly dependable, organized, focused, detail-oriented, creative thinker.
  • Excellent communication skills, both written and oral, with the ability to connect with a variety of audiences.
  • Ability to think outside the box, innovate, and embrace change.
  • Ability to work independently, set priorities, manage multiple projects, exercise initiative, and meet deadlines with little supervision.
  • Ability to work a flexible schedule, which may include day, evening, and weekend hours

If you have an adventurous spirit, an ALA-accredited Master’s degree, and five or more years of leadership experience, we may have a place for you!  This is a full-time position working 40 hours per week. Salary range is $56,929 – $79,955.  A full job description and online application is available at by EOD 11/13/2020.

To apply for this job please visit