Access Manager, Northwest Library

By IS Lab November 19, 2020

Northwest Library

 

Job Description

Under the direction of the Library Manager or Access Manager III, the Access Manager II provides leadership and direction for full-time and part-time Access staff. Assumes overall responsibility for the full range of circulation desk procedures using a circulation system including issuing and receiving library materials, providing information about library programs and services, locating books and other materials for customers, issuing library accounts, and assisting with self-service equipment and technology. Oversees routine collection management processes. Also, responsible for keeping updated statistics and usage records. Works in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like. Schedule will include occasional evenings and weekends. This position is eligible for Emergency telework.

Responsibilities

  • Provides excellent customer service, including answering questions and helping members locate materials and
    services of interest.
  • Uses effective techniques, good judgment and established organizational values, policies and procedures to resolve
    difficult situations with customers.
  • Executes short and long-term objectives within the context of the Library’s strategic and tactical plans.
  • Champions the Library’s strategic goals and initiatives with the system’s mission, vision and core values in mind.
  • Carries out supervisory responsibility in accordance with policies, procedures and applicable laws including:
    scheduling, managing and approving payroll time entries, approving leave requests for direct reports; planning,
    assigning and directing work; communicating with staff; monitoring and appraising performance; addressing
    complaints and resolving problems; providing coaching and mentoring for direct reports; and training staff as
    necessary on basic job functions.
  • Oversees and provides the full range of circulation desk procedures using a circulation system.
  • Ensures consistency and efficiency of local workroom circulation functions.
  • Implements and evaluates circulation standard operating procedures and system policies; assures that access
    operations are consistent with Library policies, procedures, philosophies and objectives; consults and makes
    recommendations as needed to the Library Manager and Access Cabinet.
  • In collaboration with the Library Manager and other Access Managers, participates in strategic planning for the
    location.
  • Participates in hiring staff for location, in conjunction with the Library Manager and/or the Access Manager III and
    the Human Resources Department.
  • Provides directional assistance, information about library programs, services, other departments, policies and
    procedures.
  • Provides basic technology assistance and assists with self-service equipment and technology.
  • Interprets customer needs and connects them with appropriate resources.
  • Responsible for opening and closing procedures, including set-up or shut down of equipment and unlocking or
    locking of doors, as well as monitoring and maintaining building security and safety standards as assigned.
  • Gathers and reports statistical data.
  • Assists the Library Manager with the annual budget; monitors adherence to supplies budget.
  • Manages the handling of money at the location, including overseeing the balancing and reconciling of cash drawers,
    preparing and posting daily deposits and sending them to the Business office, completing reports, etc.
  • Oversees the process for clearing returned materials including checking for damage, sorting by owning agency and
    routing materials appropriately.
  • Oversees and participates in the sorting and shelving of books and other materials, including shelf reading for
    accuracy and shifting for balancing.
  • Oversees routine collection maintenance and weeding processes following established guidelines; communicates
    effectively with the Collection Management Department.
  • Coordinates overall collection management with local management team.
  • Oversees and ensures that location is well-ordered, appealing and inviting.
  • Oversees library displays and merchandises materials to showcase collection.
  • Directs and schedules the use of Library meeting rooms and ensures the meeting rooms and equipment are properly
    set up.
  • Serves as a system leader for Access services.
  • May assist in creating/editing/curating content for the web, including the gathering of, entry, maintenance, and
    design of information.
  • Makes presentations to staff and Access Manager group, as assigned or required.
  • Attends meetings and relays information to staff, leads and participates in local and system-wide staff meetings,
    engages in committee/team work and completes training as necessary/required.
  • Serves as the Manager on Duty.
  • Drives personal vehicle to and from various locations.
  • Works in a manner safe to the individual and other people; follows safety rules and safe working practices; uses
    safety equipment as required.
  • Defends the principles of the Citizen’s Bill of Library Rights, the Freedom to Read Statement, the privacy of library
    customer records and the code of professional ethics.
  • Performs other related duties as assigned.

Qualifications

Required

  • Bachelor’s degree from an accredited college or university in a related field; and
  • One or more years of management experience with evidence of progressive responsibility and interdisciplinary
    approaches to problem-solving and decision-making.
  • Valid State Driver’s License
  • Current Motor Vehicle Insurance
  • Acceptable Driving Record

Preferred

  • Experience with a library automated circulation systems (ILS).
  • Familiarity with collection maintenance software
  • High level of comfort with computing, online databases, office productivity software and emergent technologies.
  • ALA accredited Master’s degree in Library and Information Science

Knowledge, Skills, and Abilities

Skill in:

  • Management principles and practices
  • Applicable state, federal and local laws, rules and regulation.
  • Communicating ideas and thoughts clearly, succinctly and effectively both verbally and in writing to a diverse staff in different formats.
  • Using exceptional interpersonal and leadership skills that build and maintain strategic relationships with internal and
    external customers.
  • Using tact, discretion, initiative and independent judgment.
    Planning, organizing, assigning, directing, reviewing and evaluating staff work.
  • Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of
    direction.
  • Using critical thinking – logic and reasoning to identify the strengths and weaknesses of alternative solutions,
    conclusions or approaches to problems.
  • Utilizing effective and creative problem-solving skills.
  • Preparing clear and concise reports, correspondence and other written materials.
  • Demonstrating a flexible and collaborative work style.

Mental and Physical Abilities:

  • Ability to effectively listen and problem solve.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to manage time effectively.
  • Ability to work independently.
  • Ability to analyze, interpret and integrate data from various sources and to plan, develop and implement strategies
  • Ability to read, analyze and interpret professional periodicals and journals, technical procedures and government
    regulations.
  • Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
  • Ability to travel to various locations and to access reliable transportation to do so.
  • While performing the essential functions of this job the employee is frequently required to stand, use hands to finger,
    reach with hands and arms, handle or feel, speak and hear and lift and/or move up to 25 pounds.
  •  While performing the essential functions of this job the employee is occasionally required to sit, walk, stoop, kneel,
    crouch, crawl, and lift and/or move up to 50 pounds.

 

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